Refund policy

Refund & Return Policy

1. 30-day returns

Request a return within 30 days of delivery, for any reason. Items must be unworn, in original condition and packaging. For hygiene reasons, earrings must be returned unworn.

2. EU & UK right of withdrawal

Consumers in the European Union and the United Kingdom also have a statutory right to withdraw within 14 days of delivery without giving a reason. Our 30-day policy is in addition to, and never limits, that right. Notify us by any clear statement to westmont.shop@outlook.com.

3. How to return

Email westmont.shop@outlook.com with your order number. Our products ship directly from our supplier partners, so the return address may differ from our mailing address — we'll send you the correct address and instructions. Returns sent without contacting us first cannot be processed.

4. Return shipping

Damaged, defective or incorrect items: we cover everything and send a free replacement or full refund — just send a photo within 14 days of delivery. Change-of-mind returns: return shipping is paid by the customer (EU/UK withdrawals: we refund the standard outbound shipping you paid).

5. Refunds

Issued to your original payment method within 5 business days after we receive and inspect the return (14 days at the latest for EU/UK withdrawals). Your bank may take a few extra days.

6. Late or lost orders & cancellations

If we can't ship within the time promised, we'll tell you and offer a full refund. Lost parcels are reshipped or refunded in full. You can cancel free of charge before your order ships.

7. Non-returnable items

Personalized items (e.g. initials or birthstones) unless damaged, defective or incorrect. Gift cards.

8. Contact

Email: westmont.shop@outlook.com
Mailing address: 5466 Defiant Ct, Kissimmee, FL 34746, United States